Terms & Conditions

Prices 
All prices are in UK Pounds and are inclusive of VAT at the current applicable rate. (Our VAT registration No.: 501 8548 60)

Availability
Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).

Although we endeavour to hold stock of all items on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock.

In the event of unavailability for whatever reason we will advise you of the position when we receive your order and await your subsequent instructions.

Orders
You can order in the following ways:

1. On-line using the on-line order form.
2. By phone using our contact telephone numbers - (Contact us). 
 
Payment
We accept payment in the following ways:

1. Through SagePay for Mastercard/Visa
2. Through PayPal

Delivery Charges:

Most orders will be sent out within seven days but please allow twenty-eight days for delivery.

Mainland UK Charges:
Order value £90.00 or less - £4.50 per delivery address.
Order value Over £90.00  - free of charge if delivered to one address.
UK orders are sent by 1st Class 'Signed For' Royal Mail -

Europe/Scandinavia/Channel Islands Charges: 
Order value £90.00 or less - £10.00 per delivery address
Order value Over £90.00 - £15.00 per delivery address
Please note there is no express delivery for these destinations as all orders are sent by small packet 'International Signed For' through the Royal Mail

United States Mainland Charges:
Order Value £90.00 or less - £15.00 per delivery address
Order Value Over £90.00 - £20.00 per delivery address
Please note there is no express delivery for this destination as all orders are sent by small packet 'International Signed For' through the Royal Mail

These are our standard delivery charges, should you need express delivery please note that the indicated price is subject to final confirmation depending on actual weight and requirements.

Returns and exchanges
We aim to keep the return or exchange process as simple as possible.

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have a statutory right to a cooling off period of 14 days starting from the day after the receipt of your goods within which to cancel your order for whatever reason.

For any unwanted goods please advise us within 14 working days of your receipt of the goods that you wish to cancel the order and return the goods. A full refund will then be made within 30 days of receiving notice of cancellation except for initial postage and package charges on your invoice. You pay for the return postage.

If you return an item to us, which is faultyyou did not order or for any other reason that is our fault we also pay you the cost of postage. If this happens, please contact us first; using the contact details on (Contact us) and we will let you know how you should return the item to us.

In the event of an item being exchanged a charge for postage/packing and restocking will be levied each time a change is made as per the above delivery charges with a minimum of £4.50 per item.

You will be responsible for any return until they reach us. For your protection we suggest using a secure delivery method, which requires a signature upon delivery.

Address for returns:
Tom's Place
Unit 4, Bridge Barns
Upton
Long Sutton
Somerset
TA10 9PZ

 

Customer Support and Service
If you need to contact us our offices are open (Monday to Friday), 9.30am - 5.00pm, outside those hours you can either leave a message on the answer phone or e-mail us using the contact details specified on (Contact us). Call charges are at normal BT rates.

We welcome all feedback about our service and try to deal with any difficulties or problems as quickly as possible. In most cases any problems can be resolved immediately by phone but if not we will advise you within 72 hours with an expected timescale for solving the issue.

Special Requests
If you have any special request please let us know at the time of ordering and we will do our utmost to help.

General
These terms are governed by the laws of England and Wales and in the event of any dispute will be decided only by the courts of England and Wales.

The above terms and conditions do not affect your statutory rights as a consumer.